Property Management FAQs

Answer:

Our monthly management fee is 10% of the rent amount or $128.00, whichever is greater. Our one-time marketing fee to find a new tenant is equal to one month’s rent.

Answer:

Coldwell Banker Elite offers a full range of property management services with qualified and experienced staff members.

Maintenance:  

• Prompt response to tenants needs
• 24 hour On-Call Emergency response
• Order and coordinate service to be performed
• Vendor/Contractor Negotiations
• Remind tenants of routine maintenance items to be performed

Vacancy Management: 

• Market & advertise vacancy
• Routine inspections
• Provide weekly market activity and statistics
• Tenant Screening
• Show vacancy

Lease Management/ Monitoring 

• Draft new leases
• Lease renewal inspection
• Lease renewal negotiations 

Financial

• Collection of Rent
• Accounts receivable / payable
• Tenant Invoicing
• Detailed financial reports
• Lease administration
• Prepare and disburse year-end tax forms 

Asset Management

• Maintain routine contact with landlord
• Maintain emergency contact numbers
• Receive emergency phone calls
• Routine property preservation inspections
• Strategize with owner to maintain and improve asset value
• Enforce HOA regulations

Answer:

You can pay your rent online HERE (https://ipn.paymentus.com/rotp/cse3) or you can drop off your check at our Massaponax office, located at 520 William Street, Fredericksburg, VA 22401! There’s a secure drop box located outside of the office or you can also leave your check with the receptionist during business hours.

Answer:

We’re sorry you’re having a problem with your rental property! Please log in to your Property Ware portal. In case of emergency, call our after-hours number 540-720-3012 and select option 1.

Answer:

• Co-Signers.   Coldwell Banker Elite does not permit co-signers.
• Guarantors. A few homes within our portfolio will permit a guarantor on the Lease for full times students, who will reside in that home. A guarantor must complete a Rental Application packet, pay the application fee, and be qualified in order to be a guarantor.  

Answer:

Pets are permitted only on certain properties at the sole discretion and approval of the property owner. Pet deposits are $500 per pet and $50 a month pet fees.

Answer:

Your credit history must not have judgements, bankruptcies, foreclosures, repossessions, write-offs or collections within the last 12 months. Applicant(s) with a credit history reflecting evictions will be denied. A minimum score of 550 is required. However, each Property Owner may establish their own credit requirements. You must have no federal tax liens. Total past due debt cannot exceed $5,000.00, excluding medical and student loan debt.

Answer:

You must have verifiable income that is at least 3 times the amount of rent in gross income.