5 Website Features Real Estate Agents MUST Have

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It is no secret that a website is one of the most important parts of a business. It has truly replaced the storefront for many businesses, and it is the first place that most clients go to learn about a real estate agent. If you still do not have your own website or you just want to make sure you are on the right track. Here are five must-have features for your real estate website:
1. Testimonials
I’m starting out with testimonials because I think it is the most important part of your website. A testimonial or review is simply a previous client’s opinion of the service that you provide. It is just the modern version of word-of-mouth marketing. An agent can go on and on about how awesome they are and why you should use them to sell your home. When a potential client reads a review from someone who has used your service, it is much more believable!
To simplify the importance let’s think about the last time you were looking for a new place to eat. You probably received a recommendation from a friend. I want you to think about what you did next. If you are like most people, you went to Google and searched the name of the restaurant and read the reviews. We know that people trust the opinions of others for something as simple as a restaurant. So it makes sense that when someone is looking for an agent to help them with one of the most expensive purchases or sales of their life that they will want to see what other people think of you.
So, you may be asking, “How do I get testimonials?” I recommend that within a week or two of your client’s closing you send them a message asking them for a review of their experience with you. I would give them instructions on exactly how to leave you a review on Google, Facebook, Zillow or anywhere else you want people to find you. Here is a link to a sample testimonial email. Every time you get a testimonial make sure that you post it on your website!
2. Contact me form and multiple CTAs throughout the site
One of the best tips I ever received (over a 10 years ago) on my first website was to add a contact form. I had spent hours getting all of our services, photos and reviews on the site. The major part I didn’t think about was making it easy for people to get in touch with the company. In your case, you want to make it super easy for your new potential clients to reach out to you via a simple form. You can use Google Forms or most website builders have built-in forms. It is important to make sure that the form sends you a notification to an email address that you check often. You also want to make sure that you keep the form short and to the point (name, number, email, and reason). If you are asking for their complete life story, they most likely will not fill out the form.
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You also want to add calls-to-action (CTA) throughout your website that lead clients to your Contact page. As clients are browsing all of your content, you want to catch their attention and direct to where you want them to go typically through the use of a button. I suggest using buttons that say something like “Schedule an Appointment” or “Schedule a Consultation”. In addition to these CTAs, make sure you have a “Contact” button in your top menu. This is the location most people will look when they are ready to reach out to you.
3. Video bio
I know, I know, most of you already want to skip over this section. You have heard it repeatedly, but a video bio is a must in 2020. Video doesn’t have to be perfect anymore. You don’t have the excuse of not having the right equipment, because most of us have an awesome video camera in our pocket. Today’s cell phones all have excellent cameras built-in. You are ready to shoot your bio video when you pair your cell phone with a tri-pod and an inexpensive lapel mic like this one from Purple Panda (audio is extremely important!).
People can really connect to a video versus reading your bio because they get to see and hear you. You immediately become more relatable! The biggest thing is to just practice over and over again, and you will get better. Don’t worry about making a mistake because you can always delete any mistakes you make! I look forward to seeing your first video soon!
4. Blog with hyper-local content
As a real estate agent, you are the local expert. A blog is one of the easiest ways to convey that you are an expert. There are millions of blogs out there and it can be tough to compete with the ones that are already established. This is why I recommend keeping your your blog hyper-local to the areas that you serve. I know here in Fredericksburg, VA that there are very few agents that are talking about their community.
So, you agree you should have a blog, but you have no idea what to write about. You are not alone, and this is probably the reason why most people never start a blog. I want you to think about things you already enjoy doing and how you can make them relate to real estate or your local community. My most successful blog was called “Why I Love Fredericksburg” and I just wrote about some things my family and I love to do and included some photos. Some other ideas might be to interview local businesses, review recent events or restaurants you have been to, Top 5 lists and so on. People love reading about where they live and the more they read from you, the quicker you will look like the local expert!
5. Responsive design
In 2020, just about every single person looking to buy or sell a home has a cell phone and we want to make sure they can view your website clearly on the go. Responsive design means that your website adjusts to different screen sizes between your laptop, tablet, and phone automatically. Most modern site builders like Square Space or WordPress will automatically apply responsive design. Whenever you make changes to your site you will want to open up a browser on your phone to make sure that everything is clear on a smaller screen.
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Recent Posts:
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Introducing the Home Safe™ Certification

Buying or selling a home is not easy, even in the best of times, but it’s especially difficult during a global pandemic. In order to mitigate the myriad of risks that come with viewing homes, meeting with clients and in-person closings, Coldwell Banker Elite has launched the Home Safe™ Certification. This is the area’s first COVID-19 safety-specific training and certification for agents who want to learn best practices regarding safe showings by using virtual tools and technology for the safest possible interactions. These agents commit to a Five Point Performance Promise designed to help clients stay safe during this health crisis.
Home Safe™ Certified agents promise to meet five primary performance goals that include Digital Transactions, Safe Showing Practices, Virtual Meetings as well as using safety–conscious industry partners throughout the transaction. Coldwell Banker Elite has always been on the cutting edge of technology and now, more than ever, these tools and resources are necessary to make the real estate transaction as safe as possible.
Executive Vice President, Matthew Rathbun, notes, “Coldwell Banker Elite is meeting the needs of our clients by creating specialized training to keep clients and their families safe during an unprecedented time, where a unique situation has called for an innovative and trained specialist. This program’s advanced training helps our Associates meet and exceed the needs of our clients.” From paperless transactions to marketing that puts the buyers in the home, Home Safe™ agents are uniquely equipped to handle clients’ needs and concerns and are committed to using the best safety practices known to the industry during this COVID-19 pandemic.
President and CEO, Kevin Breen, is thrilled to be able to offer this heightened level of service and safety noting, “We are committed to making each and every transaction as safe as possible for our clients and our agents. Buyers and sellers using a Coldwell Banker Elite Home Safe™ Certified agent can be assured that their agent is equipped with the latest technology and is trained in the best real estate practices to get the job done safely in this rapidly changing environment.”
We’re proud to help guide buyers and sellers home safely during this difficult time and we’re committed to doing everything we can to promote healthy practices. Click here to learn more about the Home Safe Program and to find a Certified Agent near you!
Top 3 Benefits of a Career in Real Estate

I believe the top three benefits this business offers is financial independence, the freedom to manage your own time and most importantly, the ability to service and assist clients and customers to obtain one of the biggest assets of their lifetime: their home!
Coldwell Banker Elite Named Platinum Award Winner By Cartus Broker Network

We are so pleased to announce Coldwell Banker Elite has been named a Platinum Award winner by Cartus Broker Services for our Relocation Department’s outstanding performance during the past year! The award will be presented at the 2019 Cartus Broker Network Conference, held March 17-19 at The MGM Grand in Las Vegas. Cartus Corporation is a worldwide leader in employee relocation solutions.
Platinum is the highest level of the Excellence Awards presented to principal brokers. Excellence Award recognition is based on performance results related to a wide variety of metrics including customer service, cost management, and effective analysis and marketing of homes.
“Being presented with The Platinum Award is a recognition of extraordinary accomplishment,” said Mike Brannan, Cartus Senior Vice President, Broker Services. “To earn this distinction, a broker must have successfully demonstrated outstanding performance in a variety of areas, including addressing customer needs, understanding local market conditions, and executing best business practices so our customers may achieve their real estate goals. Coldwell Banker Elite has delivered the very highest levels of results to both their customers and the Cartus Broker Network, and ultimately, their performance has resulted in our ability to provide great value to our clients, their relocating employees, and to our Affinity organizations and their members.”
“We’re honored to receive a Platinum Award,” said Conor Breen, Director of Relocation Services. “Our team has spent the last year fully dedicating themselves to achieving the best results for Cartus, their clients, and their customers, as well as our brokerage. I’m grateful to our team for all of their efforts, and I want to thank Cartus for this honor.”
About Cartus Broker Network
The U.S. Cartus Broker Network includes 784 firms with over 3,000 offices and approximately 116,000 agents. The Cartus Broker Network in Canada is comprised of 218 firms with 431 offices and more than 8,000 agents.
About Cartus
For more than 60 years, Cartus has provided trusted guidance to organizations of all types and sizes that require global relocation solutions. Providing the full spectrum of relocation services, including language and intercultural training, Cartus serves more than half of the Fortune 50 and has moved employees into and out of 185 countries. Cartus is part of Realogy Holdings Corp. (NYSE: RLGY), a global leader in real estate franchising and provider of real estate brokerage, relocation and settlement services. To find out how our greater experience, reach, and hands-on guidance can help your company, visit www.cartus.com; read their blog; or click www.realogy.com for more information.
Four CBE Agents Elected to 2019 FAAR Leadership

We’d like to congratulate all FOUR of our agents elected to the Fredericksburg Area Association of Realtors Leadership Team, including Drew Fristoe as 2019 FAAR President! We’re so proud of all of you and looking forward to celebrating with everyone at the Installation Ceremony on December 6th at the UMW University Center. Get to know the new Leadership Team here!
Drew Fristoe, President
Raised in Fredericksburg, VA, Drew graduated from the University of Mary Washington in 2006 with a B.S. in Business Administration. A first-generation real estate professional who was licensed in 2008, Fristoe is active in his state and local association as well as the National Association of REALTORS®.
Drew chaired the NAR YPN committee Advisory Committee in 2018 and is also the co-founder of the Fredericksburg Area Association YPN, which Drew chaired in 2012, and the co-founder of the Virginia Association of REALTORS® YPN. He has served on the Virginia Association of REALTORS® Information Management Committee. In addition to chairing the Fredericksburg REALTORS® Foundation in 2011 and 2012, Fristoe has also worked on the Federal Political Coordinating Team for 1st District Rep. Rob Wittman (R-VA) since 2009.
Arlene Mason, President-Elect
“It gives me great pride and satisfaction to be associated with such a wonderful group of professional REALTORS®” says Arlene. She feels that she has gained so much personally by networking and serving with other dedicated, caring and giving individuals. She says that “the return on the investment of your time will far exceed your expectations.”
A licensed REALTOR® since 2004, Arlene received her associate broker’s license in 2014. Since 2004, she has been involved with various FAAR committees and then decided to take the next step to serve on the Board in 2013. She has served on FAAR’s Board of Directors for the past 5 years, Treasurer for 2 years, and Vice President for the past 2 years. She is also a proud graduate of the Virginia Leadership Academy Class of 2013.
Arlene would like to offer a challenge to her FAAR friends . . . “Become involved – it will open doors for you, and both you and your business will prosper.” She will be honored to serve as President-Elect in 2019 and looks forward to getting know more of her colleagues.
Carol Sondrini, Director
Carol Sondrini is an energetic, positive, team-player who is very involved as a mentor in the Massaponax office and in FAAR. She is a member of the FAAR Education Committee and an elected Governor on the Realtor’s Foundation because she believes deeply in helping others. She serves as the Kitchen Coordinator for Love Thy Neighbor in King George.
She is excited to use her position on the FAAR Board to contribute to the vision moving forward in order to positively impact the members and the community. She hopes to help bring a larger awareness of FAAR to our area.
Deb Ellis, Director
Deb Ellis has been in our local market since 2004. Deb is active in the community from co-founding the Owen Lea Foundation to volunteering hours of service to local non-profits. She is passionate about education and bringing higher standards to the industry, as a member of the FAAR Education Committee and an instructor.
As the VP of Residential Services, she coaches, supports and mentors agents and brokers leading them to success. She desires to see
the same in all agents and by joining the board, she can have a positive impact. Exceptional service has been her ethos in the industry.
We are also incredibly thankful for Clay Murray and Ben Keddie’s service at FAAR as 2018 Directors and look forward to honoring them on Thursday! We are so lucky to have such a large presence in the Fredericksburg Area Association of Realtors!
How To Sell Your House Fast

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1. Clean It Up
There’s no beating around the bush, the house needs to be clean. If you’re not sure if your house is passably clean, get a friend to give you an honest opinion or just hire a cleaning service. Ideally, decluttering and deep cleaning should happen BEFORE listing photos are taken. Don’t make potential buyers have to imagine what the house might look like tidied up–get rid of clutter both inside and outside the house and put some elbow grease into making the place sparkle! Cabinets and drawers should be wiped down, any scuffs removed from the walls and kitchen appliances polished. Shampooing your carpets or mopping the floors can make a big difference!

2. Consider Staging
3. Professional Listing Photos

4. Make It Available
5. Price It Right
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Home of the Week: 84 E River Bend Drive

After a long week of emails and meetings, feel the stress of modern life melt away as you pull up to your rustic retreat. Crickets sweetly chirping and the soft sighing of swaying trees around 84 E River Bend Dr is a welcome respite from the incessant dings and beeps of everyday life.
While away a quiet evening with a glass of wine on the generous front porch or host a fabulous dinner on the beautiful back deck— 84 E River Bend is made for al fresco entertaining. The property’s ample 3 acres affords your guests all the peace and serenity of the deep woods, even though you’re just minutes from Central Park and Cannon Ridge Golf Club.
Re-connect with nature before heading back out into the hubbub of city life—natural woodwork elements and hardwood floors throughout the home keep you grounded and light, while airy spaces help the home feel spacious and open.
Curl up on chilly nights in front of the wood-burning fireplace with a mug of hot cocoa or move down to the large basement with a playroom for family movie night. This truly unique home has plenty of space to relax with family and friends.
When it’s time to settle in for the night, there are four bedrooms to choose from, including one cupboard-room that kids will love! Listed for only $380,000, this rustic retreat is a hidden gem! If you’d like more information about this home or to schedule a showing, please contact Charlotte Rouse or any of our wonderful agents!